Refunds & Returns

Refund & Return Policy

Effective Date: [Oct 1, 2026]
Last Updated: [Oct 1, 2026]

At Pure Grip Socks, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, and replacement orders for socks and clothing articles purchased through our online store.

1. Return Eligibility

Eligible products may be returned within 30 days after the date of delivery.

To qualify for a return:

The return request must be made within 30 days following delivery.
The item must be unopened and unused.
The item must be in its original packaging.
The item must be in the same condition in which it was received.
The item must be accompanied by the customer's name and original order number.
The return must be authorized by Pure Grip Socks before it is shipped back.

Items that have been worn, used, washed, damaged, altered, or otherwise handled in a manner inconsistent with an unused product may not qualify for a refund.

2. Return Authorization

Customers must contact Pure Grip Socks before sending a return.

Unauthorized returns may be refused or may experience delays in processing.

Once a return has been authorized, the customer will be provided with the appropriate return instructions.

Do not send a return to an address unless Pure Grip Socks has authorized the return and confirmed that address.

3. Return Shipping Address

Authorized returns may be shipped to:

USA Orders Only

Pure Grip Socks — Returns Department
2430 Military Rd. #199
Niagara Falls, NY 14304
USA

Canada & International Orders

Pure Grip Socks — Returns Department
27-200 Fitch Street
Suite #155
Welland, Ontario, Canada
L3C 4V9

Please clearly include the following information inside the return envelope/package:

Customer Name: [NAME]
Order Number: [ORDER NUMBER]

Failure to include the customer's name and order number may delay the identification and processing of the return.

4. Customer-Provided Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Pure Grip Socks is not responsible for orders that cannot be delivered because the customer provided an incorrect, incomplete, or outdated shipping address or other incorrect shipping information.

In these circumstances:

A refund will not be issued.
A replacement order will not be issued.
Pure Grip Socks may, at its discretion, assist the customer in determining whether the shipment can be recovered or redirected.
Any additional shipping or handling costs associated with attempting to recover or redirect a shipment are the customer's responsibility where applicable.

Customers should carefully review their shipping information before completing an order.

5. Incorrect Shipping Information

The same policy applies where a customer provides incorrect shipping information, including but not limited to:

Incorrect street address;
Incorrect apartment, unit, or suite number;
Incorrect postal or ZIP code;
Incorrect city;
Incorrect province, state, or country;
Incorrect recipient information;
Other information that prevents or interferes with delivery.

Replacement orders will not be issued where the delivery problem results from incorrect shipping information provided by the customer.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged during shipment, or different from the item you ordered, please contact Pure Grip Socks as soon as reasonably possible.

Please provide:

Your name;
Order number;
Description of the issue; and
Photographs or other information reasonably requested by Pure Grip Socks to evaluate the issue.

These situations may be handled separately from ordinary change-of-mind returns and may be subject to applicable consumer protection laws.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

7. Refund Processing

Once an authorized return is received, Pure Grip Socks will inspect and process the returned merchandise.

If the return meets the requirements of this policy, the applicable refund will be authorized.

Please allow approximately 2–4 weeks for the complete refund process after the return has been shipped.

The 2–4 week period includes the time required for:

Transit of the returned package to Pure Grip Socks;
Receipt and processing of the returned order;
Inspection and authorization of the refund; and
Processing time required by the customer's bank or payment provider.

The actual time required may vary depending on the shipping carrier, return volume, payment method, financial institution, weekends, holidays, or other circumstances outside Pure Grip Socks control.

The refund period therefore begins with the return shipment process and is not necessarily 2–4 weeks from the date the returned package arrives at Pure Grip Socks.

8. Refund Method

Approved refunds will generally be issued using the original payment method used for the purchase, where technically possible.

Pure Grip Socks does not guarantee that a financial institution or payment provider will make the funds available immediately after Pure Grip Socks processes the refund.

Once Pure Grip Socks has submitted the refund, additional processing time may be required by the customer's bank, credit-card company, payment processor, or other financial institution.

9. Items That Do Not Qualify for Return

A return may be refused if:

The 30-day return period has expired;
The item has been opened or used;
The item has been worn;
The item has been washed or laundered;
The original packaging is missing;
The item has been damaged after delivery;
The item has been altered;
The item is not in its original condition;
The return was not authorized by Pure Grip Socks;
The required customer name or order number was not provided;
The return otherwise fails to satisfy this policy.

This section does not limit any mandatory rights available to consumers under applicable law.

10. Return Shipping Costs

Unless otherwise required by applicable law or specifically authorized by Pure Grip Socks, the customer is responsible for the cost of shipping an authorized return to Pure Grip Socks.

Customers should use a shipping method that provides tracking or proof of delivery.

Pure Grip Socks is not responsible for returns that are lost or damaged while being shipped back to Pure Grip Socks.

11. Exchanges and Replacement Orders

Pure Grip Socks does not guarantee exchanges or replacement orders for ordinary returns.

Where an item is returned because the customer has changed their mind, selected the wrong item, or otherwise wishes to return an eligible unused product, the applicable remedy will generally be a refund rather than a replacement order.

Replacement orders will not be issued where the original delivery problem resulted from incorrect shipping information provided by the customer.

Where an item is defective, damaged, or incorrectly supplied by Pure Grip Socks, customers should contact us so that the situation can be reviewed and an appropriate remedy can be determined.

12. Return Inspection

All returned merchandise may be inspected upon receipt.

Pure Grip Socks reserves the right to refuse a refund where the returned merchandise does not satisfy the requirements of this policy.

If a returned item does not qualify for a refund, Pure Grip Socks may contact the customer regarding the available options.

13. Multiple Items in an Order

If multiple items from the same order are being returned, please include the order number and identify the items being returned.

Each returned item must independently satisfy the applicable return requirements unless Pure Grip Socks has provided different instructions.

14. Contact Us Before Returning an Item

To request a return authorization or ask questions about a return, contact:

Company: Pure Grip Socks
Email: info@puregripsocks.com
Website: www.puregripsocks.com

Please include your name and order number when contacting us regarding a return.

15. Important Consumer Rights

This Refund & Return Policy describes Pure Grip Socks standard voluntary return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection legislation provides a customer with rights beyond this policy, those rights will continue to apply.

Company: Pure Grip Socks
Address: Niagara, ON Canada
Email: info@puregripsocks.com
Effective Date: [Oct 1, 2026]
Last Updated: [Oct 1, 2026]