Shipping, Warranty, & Return Policy

SHIPPING, WARRANTY & RETURN POLICY

Company: Pure Grip Socks
Address: Niagara, ON Canada
Email: info@puregripsocks.com
Effective Date: [Oct 1, 2026]
Last Updated: [Oct 1, 2026]

1. Overview

Pure Grip Socks ships products to customers throughout North America, Europe, and other destinations worldwide, subject to carrier availability, customs requirements, applicable laws, and destination restrictions.

This Shipping Policy explains our order-processing procedures, shipping methods, estimated delivery times, tracking, international shipments, duties and tariffs, customer-provided shipping information, refused shipments, and related shipping matters.

All shipping and delivery times stated in this policy are estimates only and are not guaranteed.

2. Shipping Worldwide

Pure Grip Socks ships worldwide.

Shipping methods and availability may vary depending on the destination, products ordered, carrier availability, package size and weight, and other circumstances.

Certain destinations may have shipping restrictions or may not be serviceable by a particular carrier or shipping method.

If Pure Grip Socks is unable to ship an order to a particular destination, Pure Grip Socks may contact the customer regarding available options.

3. Standard Tracked Shipping

To help keep shipping costs as low as possible, Pure Grip Socks generally ships orders using economy or standard tracked shipping.

Economy shipments may be sent through USPS and transferred to the destination country's postal service for final delivery.

Estimated Standard Tracked Shipping Times

Destination	Estimated Delivery Time
United States	7–12 business days
Canada	7–12 business days
United Kingdom	7–35 business days
Most of Europe	7–35 business days
Rest of World	7–35 business days

Business-day estimates do not include Saturdays or Sundays.

These delivery estimates are not guaranteed. Actual delivery times may be longer due to customs, carrier delays, holidays, weather, transportation disruptions, local postal services, or other circumstances outside Pure Grip Socks's reasonable control.

4. Expedited Shipping

Where available, customers may select expedited shipping at checkout for an additional charge.

Shipping Policy — Pure Grip Socks

SHIPPING POLICY

Company: Pure Grip Socks
Address: Niagara, ON Canada
Email: info@puregripsocks.com
Effective Date: [Oct 1, 2026]
Last Updated: [Oct 1, 2026]

1. Overview

Pure Grip Socks ships products to customers throughout North America, Europe, and other destinations worldwide

Expedited shipping estimates are not guaranteed.

Expedited services may not be available for all destinations.

Customs clearance, weather, holidays, carrier delays, security requirements, and other circumstances may extend the actual delivery time.

5. Order Processing

Orders are normally processed during regular business days.

Orders placed after 1:00 p.m. Eastern Standard Time (EST) generally ship on the next business day.

Orders placed on Fridays after the applicable processing cutoff generally ship on the following Monday.

Saturdays and Sundays are not regular order-processing or shipping days.

Processing times may be longer during:

Holidays;
Promotional events;
Product launches;
High-volume sales periods;
Unexpected increases in order volume;
Severe weather;
Carrier disruptions; or
Other circumstances affecting normal operations.

6. Order Confirmation

After an order is submitted, customers should receive an order confirmation containing information relating to the purchase.

An order confirmation confirms that Pure Grip Socks has received the order request. It does not necessarily mean that the order has shipped.

A shipping confirmation and tracking information may be provided once the order has been dispatched.

7. Tracking Information

Where tracked shipping is used, Pure Grip Socks may provide tracking information after an order has shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

International shipments may also experience periods during which tracking information does not update.

A temporary lack of tracking updates does not necessarily indicate that a package has been lost.

Tracking may not update while a shipment is:

In transit;
Being processed through customs;
Being transferred between carriers;
Being transferred to a local postal service; or
Awaiting its next carrier scan.

8. Shipping and Delivery Estimates

All delivery estimates provided by Pure Grip Socks are estimates only.

Pure Grip Socks does not guarantee delivery by a particular date unless a specific written delivery guarantee has been provided.

Actual delivery times may be affected by:

Carrier delays;
Customs processing;
Weather;
Holidays;
Postal-service disruptions;
Transportation interruptions;
Government requirements;
Border restrictions;
International shipping disruptions;
Remote delivery locations;
Incorrect customer information;
High shipping volumes; or
Other circumstances beyond Pure Grip Socks's reasonable control.

9. Holiday and Peak-Season Delays

During holidays and periods of increased shipping volume, customers may experience longer delivery times.

Customers placing time-sensitive orders should allow additional time for order processing, transportation, customs clearance, and final delivery.

Pure Grip Socks recommends placing time-sensitive orders as early as possible.

10. Customer Responsibility for Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Customers should carefully review all shipping information before completing checkout.

Shipping information includes, where applicable:

Full name;
Street address;
Apartment, unit, or suite number;
City;
Province or state;
Postal or ZIP code;
Country;
Recipient information;
Telephone number; and
Any other information required by the carrier.

11. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided to Pure Grip Socks is correct.

Pure Grip Socks is not responsible for orders that cannot be delivered, are delayed, or are returned because the customer provided incorrect, incomplete, or outdated shipping information.

Examples include:

Incorrect street address;
Incorrect apartment, unit, or suite number;
Incorrect postal or ZIP code;
Incorrect city;
Incorrect province or state;
Incorrect country;
Incorrect recipient name;
An address where the recipient no longer resides; or
Other incorrect or incomplete delivery information.

Refunds will not be issued where the customer has provided an incorrect shipping address.

Replacement orders will not be issued where the customer has provided incorrect shipping information.

Where possible, Pure Grip Socks may attempt to assist the customer in determining whether a shipment can be recovered or redirected.

Any additional costs associated with recovering, redirecting, or reshipping an order may be the customer's responsibility where applicable.

12. Changes to Shipping Information

Customers who discover an error in their shipping information should contact Pure Grip Socks immediately.

Pure Grip Socks will make reasonable efforts to accommodate an address change before an order enters fulfillment or shipping.

However, Pure Grip Socks cannot guarantee that an address or other order information can be changed after an order has been submitted.

Once an order has been processed, packed, or shipped, changes may no longer be possible.

Customers remain responsible for the accuracy of the information provided at checkout.

13. Order Cancellation

Customers wishing to cancel an order should contact Pure Grip Socks as soon as possible after placing the order.

Pure Grip Socks will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment or shipping.

Cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

If an order has already shipped, the customer must follow the applicable return procedure.

14. Order Changes

Requests to change an order should be submitted as soon as possible.

Pure Grip Socks cannot guarantee that changes can be made after an order has been submitted.

This includes requests to change:

Product;
Size;
Quantity;
Shipping address;
Recipient;
Shipping method; or
Other order information.

Once an order has entered fulfillment, changes may no longer be possible.

15. Multiple or Partial Shipments

Pure Grip Socks may ship items from the same order separately.

If an order is divided into multiple shipments, customers may receive separate tracking information.

Delivery of one package does not necessarily mean that all items in the order have been delivered.

Where an order is partially shipped, remaining items may be shipped separately.

16. Shipping Charges

Applicable shipping charges are displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on:

Destination;
Package weight;
Package dimensions;
Shipping method;
Carrier;
Delivery service;
Promotional offers; and
Other factors applicable to the order.

The shipping charge displayed at checkout applies to the selected shipping method, subject to applicable taxes and government-imposed charges.

17. Free Standard Tracked Shipping Promotion

Free standard tracked shipping will automatically be applied to qualifying orders of $50 USD or more before tax shipped to the following countries:

United States;
Canada;
United Kingdom;
Germany;
France;
Spain;
Greece;
Ireland;
Sweden;
Switzerland;
Japan; and
Singapore.

If the customer shops in a different currency, free standard tracked shipping will apply at a converted amount equivalent to $50 USD.

Free Shipping Exclusion

Shinguards are excluded from the free-shipping promotion.

Expedited shipping remains available where offered and will be subject to an additional shipping charge.

Duties, tariffs, taxes, VAT, brokerage charges, and other import-related fees are not included merely because an order qualifies for free shipping.

Pure Grip Socks reserves the right to modify or discontinue promotional shipping offers, subject to applicable law and the terms displayed at checkout.

18. Duties, Taxes, Tariffs and Import Charges

International orders may be subject to duties, tariffs, import taxes, VAT, brokerage charges, customs fees, or other charges imposed by the destination country or applicable authorities.

Every country has different customs, duties, taxes, and tariff requirements.

Customers are responsible for all duties, tariffs, taxes, VAT, brokerage charges, customs fees, and other import-related charges that may apply to their order, except where Pure Grip Socks expressly states otherwise at the time of purchase.

Pure Grip Socks does not control the amount of duties, tariffs, taxes, or other government-imposed charges assessed by a destination country.

The shipping charge paid at checkout does not necessarily include customs duties, tariffs, taxes, VAT, brokerage fees, or other import charges.

Customers are responsible for determining and paying any applicable charges assessed by their country or applicable authorities.

19. Changes to Duties and Tariffs

Duties, tariffs, taxes, and other government-imposed import charges may change after an order is placed.

Such changes may result from:

Changes in government regulations;
Changes in trade policies;
Changes in tariff rates;
Changes in customs classifications;
Changes in applicable taxes;
Currency fluctuations; or
Other government or customs actions.

If additional duties, tariffs, taxes, or other import charges are assessed after an order has been placed, the customer remains responsible for those charges to the extent permitted by applicable law.

Pure Grip Socks does not control or determine these charges.

20. Customs Clearance

International shipments may be inspected, delayed, or held by customs authorities.

Customs authorities may require:

Additional documentation;
Payment of duties or taxes;
Payment of tariffs;
Verification of recipient information;
Proof of purchase; or
Other information necessary to clear the shipment.

Pure Grip Socks cannot control the length of time required for customs clearance.

Customs delays are not included in the estimated delivery times provided by Pure Grip Socks.

21. International Recipient Responsibilities

International customers are responsible for complying with the import requirements applicable in their destination country.

This may include:

Providing information requested by customs;
Providing identification or documentation;
Paying duties;
Paying tariffs;
Paying taxes or VAT;
Paying brokerage or customs fees; and
Complying with other applicable import requirements.

Pure Grip Socks is not responsible for a customer's failure to comply with destination-country import requirements.

22. Refused Shipments

Customers should not refuse delivery simply because they wish to return an order.

Customers wishing to return an eligible product should follow the Pure Grip Socks Refund & Return Policy.

Orders that are refused for any reason are not refundable unless the shipment is returned to Pure Grip Socks and the circumstances qualify for a refund under applicable law and the applicable return policy.

23. Shipments Refused Because of Duties, Taxes or Tariffs

If a customer refuses delivery because they do not wish to pay applicable duties, tariffs, taxes, VAT, brokerage charges, customs fees, or other import charges, the order is not eligible for a refund unless the shipment is returned to Pure Grip Socks.

If the shipment is returned to Pure Grip Socks, the order will be reviewed after it is received.

Where a refund is issued, Pure Grip Socks may deduct applicable original shipping costs, return shipping costs, customs charges, duties, tariffs, fees, or other amounts permitted by applicable law.

24. Packages Returned to Pure Grip Socks

A package may be returned to Pure Grip Socks because of:

Incorrect or incomplete shipping information;
Customer refusal;
Failure to pay duties, taxes, or tariffs;
Failure to collect the shipment;
Customs clearance issues;
Carrier restrictions;
Recipient unavailable; or
Other delivery circumstances.

Refund or reshipping eligibility will depend on the reason the shipment was returned.

Where the customer provided incorrect shipping information or refused the shipment because of duties, taxes, or tariffs, the applicable restrictions in this policy apply.

25. Lost or Delayed Shipments

If a shipment appears to be delayed, customers should first review the tracking information supplied by the carrier.

Customers may contact Pure Grip Socks if a shipment appears to be significantly delayed or lost.

Pure Grip Socks may contact the carrier or shipping provider where appropriate to investigate the shipment.

A shipment is not considered lost solely because it has exceeded the estimated delivery timeframe.

International shipments may experience periods without tracking updates.

26. Delivered but Not Received

If tracking indicates that an order was delivered but the customer cannot locate it, the customer should first:

Check the delivery location;
Check with household members or authorized recipients;
Check with building management or a mailroom where applicable;
Check surrounding delivery areas;
Contact the applicable carrier or postal service; and
Review the tracking information for additional delivery details.

Customers should contact Pure Grip Socks if the package remains unavailable after these steps.

Pure Grip Socks may request additional information from the carrier before determining the appropriate resolution.

27. Delivery to Third Parties

If a customer provides an address belonging to another person, business, mailroom, concierge, forwarding service, or other third party, the customer is responsible for ensuring that the recipient can accept the shipment.

Pure Grip Socks is not responsible for delivery problems resulting from the customer's selection of a third-party delivery location, subject to applicable law.

28. Freight and Package Forwarding Services

Customers who use freight-forwarding or package-forwarding services do so at their own risk.

Once a shipment has been delivered to the forwarding service or other recipient at the address provided by the customer, Pure Grip Socks may consider the shipment delivered, subject to applicable law.

Loss, damage, delay, customs issues, or other problems occurring after delivery to a forwarding provider may be the responsibility of the customer or forwarding provider.

29. Carrier Delivery Requirements

Customers are responsible for complying with reasonable carrier delivery requirements.

A carrier may require:

A signature;
Identification;
Customs payment;
Collection from a postal facility;
Additional delivery instructions; or
Other action by the recipient.

Failure to complete a carrier requirement may result in a delayed, returned, or refused shipment.

30. Shipping Claims

Customers should notify Pure Grip Socks promptly if an order arrives visibly damaged or if an item appears to be missing.

Pure Grip Socks may request photographs of:

The shipping package;
Shipping label;
External packaging damage;
Internal packaging; and
The affected product.

Customers should retain the original shipping packaging until the matter has been resolved.

31. Missing Items

If an order is delivered but an item appears to be missing, customers should contact Pure Grip Socks with their order number and details of the missing item.

Pure Grip Socks may review order records, fulfillment information, shipment information, and carrier information before determining the appropriate resolution.

32. Return Shipping

Customers are responsible for return shipping costs for eligible returns unless otherwise required by applicable law or specifically authorized by Pure Grip Socks.

Customers should use a shipping service that provides tracking or proof of delivery.

Pure Grip Socks is not responsible for a return package that is lost or damaged while being transported to Pure Grip Socks.

33. Return Eligibility

Most new, unopened, and unused socks or sleeves may be returned within 30 days after delivery for a full refund, subject to the Pure Grip Socks Refund & Return Policy.

Socks or sleeves that have been tried on cannot be returned.

All apparel is final sale, subject to mandatory consumer rights that cannot legally be excluded.

Returned merchandise must satisfy the applicable requirements of the Pure Grip Socks Refund & Return Policy.

34. Return Addresses

Customers must use the appropriate return address based on the destination of the original order.

USA Orders Only

Pure Grip Socks — Returns Department
2430 Military Rd. #199
Niagara Falls, NY 14304
USA

Canada & International Orders

Pure Grip Socks — Returns Department
27-200 Fitch Street
Suite #155
Welland, Ontario, Canada
L3C 4V9

Only return orders to the appropriate return address listed above.

Customers should not send returns to another Pure Grip Socks address unless specifically instructed to do so.

Customers must include the following information inside the return envelope/package:

Customer Name: [NAME]
Order Number: [ORDER NUMBER]

35. International Return Customs Declaration

For international returns, customers should clearly identify the shipment as a return and declare a customs value of $1, where permitted by applicable customs and carrier requirements.

Customers are responsible for completing customs documentation accurately and complying with the customs requirements applicable to the country from which the return is being shipped.

Any duties, tariffs, taxes, brokerage fees, customs charges, or other charges assessed in connection with an international return are the responsibility of the customer, to the extent permitted by applicable law.

Customers should not intentionally provide false or misleading customs information.

36. Refund Processing

After an authorized return is delivered to Pure Grip Socks, the returned merchandise will be processed.

Approved refunds generally take approximately 2–4 weeks to complete, although customers may receive refunds sooner in many cases.

The 2–4 week period includes:

Return transit: approximately 5–10 business days;
Pure Grip Socks return processing: approximately 3–5 business days after receipt; and
Bank/payment-provider processing: approximately 5–10 business days.

The actual time required may vary based on the shipping carrier, return volume, payment method, payment processor, financial institution, weekends, holidays, or other circumstances outside Pure Grip Socks control.

37. Refund Shipping Deduction

For eligible returns, the cost of the returned item or items will generally be refunded minus the applicable original shipping cost, subject to applicable law.

Return shipping costs paid by the customer are generally not reimbursed.

Where applicable law requires a different treatment of shipping charges, the applicable law will prevail.

38. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, or contains an item different from what was ordered, customers should contact Pure Grip Socks as soon as reasonably possible.

Please provide:

Customer name;
Order number;
Description of the problem;
Photographs where applicable; and
Any other information reasonably requested by Pure Grip Socks.

Damaged, defective, or incorrectly supplied products may be handled separately from ordinary change-of-mind returns.

39. Warranty

Pure Grip Socks socks are warranted against manufacturing defects for 30 days.

The warranty applies to manufacturing defects, including defects present when the socks are brand new.

Warranty claims should be submitted to:

info@puregripsocks.com

Please include your name, order number, description of the defect, and photographs where appropriate.

Warranty Exclusions

The warranty does not cover damage resulting from:

Someone stepping on the socks;
Contact or collisions during play;
Failure to wear the socks in appropriate footwear as intended;
Improper washing;
Improper drying;
Misuse;
Improper care; or
Normal wear and tear.

Nothing in this warranty provision limits mandatory consumer rights or remedies that cannot legally be excluded or limited.

40. Apparel

All apparel is final sale, subject to any consumer rights, statutory warranties, or other remedies that cannot legally be excluded or limited.

41. Product Availability

Shipping times are dependent on product availability.

If an ordered product becomes unavailable or experiences an unexpected fulfillment delay, Pure Grip Socks may contact the customer regarding the affected order.

Where Pure Grip Socks cannot fulfill an order, Pure Grip Socks will provide information regarding available options, including any applicable refund.

42. PO Boxes and Remote Addresses

Shipping availability to PO boxes, rural addresses, military addresses, territories, islands, and other remote destinations may vary depending on the carrier and shipping method.

If a selected shipping service cannot deliver to the address provided, Pure Grip Socks may contact the customer regarding an alternative shipping method or address.

Additional charges may apply where an alternative shipping service is requested or required.

43. Shipping Insurance and Carrier Limitations

Unless expressly stated otherwise at checkout or in writing by Pure Grip Socks, shipping services are subject to the terms, conditions, limitations, and claims procedures of the applicable carrier.

The availability of carrier insurance or reimbursement does not necessarily mean that every shipment is insured for its full value.

Where appropriate, Pure Grip Socks may assist with a carrier claim or investigation.

44. Circumstances Beyond Our Control

Pure Grip Socks is not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather;
Natural disasters;
Customs delays;
Postal disruptions;
Carrier disruptions;
Transportation interruptions;
Labour disruptions;
Government actions;
Border restrictions;
Public emergencies;
International shipping disruptions;
Unusually high shipping volumes; or
Other circumstances beyond Pure Grip Socks reasonable control.

Such circumstances may cause delivery to exceed the estimated shipping times stated in this policy.

45. Payment Methods

Pure Grip Socks accepts major credit cards and PayPal.

If a customer experiences difficulties using a Visa, Mastercard Debit, or Gift Card, the customer may try using the PayPal checkout option.

A customer does not necessarily need a PayPal account to use PayPal checkout. Available payment options are determined by PayPal and may vary by country, transaction, payment method, or other circumstances.

46. Relationship to the Refund & Return Policy

This Shipping Policy should be read together with the Pure Grip Socks Refund & Return Policy.

The Refund & Return Policy governs product return and refund eligibility.

This Shipping Policy governs shipping, delivery, customs, tariffs, duties, shipping addresses, and related matters.

The policies are intended to operate together.

Nothing in either policy is intended to exclude, restrict, or waive any consumer rights, statutory warranties, guarantees, or other remedies that cannot legally be excluded or limited under applicable law.

47. Applicable Consumer Protection Laws

Pure Grip Socks operates from Ontario, Canada and sells products to customers in Canada, the United States, Europe, and other jurisdictions.

Mandatory consumer protection laws may provide customers with rights that differ from the voluntary terms contained in this policy.

Nothing in this Shipping Policy is intended to deprive a consumer of any mandatory right or remedy available under applicable law.

Where applicable law requires Pure Grip Socks to provide a remedy, refund, replacement, warranty, or other protection that differs from this policy, the applicable law will prevail.

48. Policy Changes

Pure Grip Socks may update this Shipping Policy from time to time.

Changes will be posted on the Pure Grip Socks website with an updated Last Updated date.

Unless otherwise required by applicable law, the version of the policy applicable to an order will generally be the version in effect when the order was placed.

49. Contact Information

For questions regarding shipping, delivery, tracking, customs, tariffs, duties, returns, or warranty matters, please contact:

Pure Grip Socks
Niagara, ON Canada

Email: info@puregripsocks.com

When contacting Pure Grip Socks regarding an existing order, please provide your name and order number.

SHIPPING SUMMARY

Standard Tracked Shipping

USA: 7–12 business days
Canada: 7–12 business days
UK: 7–35 business days
Most of Europe: 7–35 business days
Rest of World: 7–35 business days

Expedited Shipping

USA: 3–7 business days
DHL Express USA: 1–3 business days

All delivery times are estimates and are not guaranteed.

Order Processing

Orders after 1:00 p.m. EST generally ship the next business day.
Friday orders after the applicable cutoff generally ship Monday.
Saturdays and Sundays are not regular processing days.

Free Standard Tracked Shipping

Minimum order: $50 USD before tax
Available to specified qualifying countries.
Equivalent currency threshold applies when shopping in another currency.
Shinguards are excluded.
Expedited shipping remains an additional charge.

International Duties and Tariffs

Customers are responsible for all applicable duties, tariffs, taxes, VAT, brokerage charges, customs fees, and other import-related costs.
Refusal of a shipment because of duties, tariffs, or taxes does not qualify for a refund unless the shipment is returned to Pure Grip Socks and otherwise qualifies.
Changes to tariffs or duties after purchase remain the customer's responsibility to the extent permitted by law.

Returns

Eligible socks and sleeves: 30 days after delivery
Must be unopened and unused.
Tried-on socks or sleeves cannot be returned.
All apparel is final sale, subject to applicable mandatory consumer rights.
Customer pays return shipping unless otherwise required by law or authorized by Pure Grip Socks.
Original shipping costs are generally deducted from eligible refunds.
Refund processing: approximately 2–4 weeks overall.

International Returns

Mark the shipment as a return.
Declare customs value: $1, where permitted by applicable customs and carrier requirements.
Customer is responsible for duties, tariffs, taxes, brokerage fees, customs charges, and other charges associated with the return, to the extent permitted by law.
Include the customer's name and order number inside the return package.

Incorrect Shipping Information

Customer is responsible for accurate shipping information.
No refund will be issued for an incorrect customer-provided shipping address.
No replacement order will be issued where incorrect shipping information was provided by the customer.

Pure Grip Socks
Niagara, ON Canada
info@puregripsocks.com

Effective Date: [Oct 1, 2026]
Last Updated: [Oct 1, 2026]