Shipping/Returns/Warranty

Returns Policy

You may return most new, unopened and unused socks or sleeves within 30 days of delivery for a full refund. Socks or sleeves that have been tried on cannot be returned. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Shipping will not be refunded only the actual cost of the socks ordered unless the socks are defective or as a result of our error.

All apparel is final sale and not returnable.

Refunds will not be issued in the case of the customer providing us with an incorrect shipping address and replacement orders will not be issued.

You should expect to receive your refund within two to four weeks of receiving your returned order, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply simple send it to the address below and include your name and order number in the return envelope.

Return Address Below :

Pure Grip Socks
PO BOX 1380 FONTHILL
FONTHILL, ONTARIO, CANADA
L0S1E0

Warranty

Pure Grip Socks are warrantied against any manufacturing defects for a period of 30 Days (Socks that have a defect when brand new). Please contact us at info@puregripsocks.com for any defect issues. 

What is not covered:

Socks breaking due to someone stepping on them or contact/collisions during practice or gameplay. Not wearing the socks in footwear as intended. Improper washing or drying of the socks.

Shipping

Due to the COVID-19 Pandemic you may experience shipping delays in your country.

We Ship Worldwide. Shipping times vary by location. Below are Estimated shipping times for our STANDARD TRACKED shipping. All economy shipments are sent USPS and transferred to your countries postal service for delivery.

USA - 7-12 Business Days (Not including Saturday or Sunday)   
Canada - 7-12 Business Days (Not including Saturday or Sunday) 
UK - 7-35 Business Days (Not including Saturday or Sunday) 
Most of Europe - 7-35 Days (Not including Saturday or Sunday) 
Rest of the World 7-35 Days (Not including Saturday or Sunday) 

Expedited Shipping USA  3-7 business days

DHL EXPRESS USA 1-3 business days

Please note every country has different duties and taxes which may or may not be incurred on your order.

Any shipment that is refused for non payment of Duties and Taxes are not eligible for a refund unless the order is returned to our warehouse.

To keep shipping costs down we ship everything economy shipping. Orders made on Fridays do not ship until Monday.

Orders made after 1pm EST ship the next business day excluding Saturdays and Sundays.